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Frequently Asked Questions
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Basic Console Server Configuration
How can I reboot my console server without losing my custom settings?
Can I reset the settings to the factory defaults?
What are the default serial port settings?
How do I upgrade the firmware?
Who can configure the console server?
How to backup and restore the console server configuration?
Can a user control the Management Console and managed devices?
Configuring and customizing the Dashboard
Can I operate my console server at a command line level?
How can I reset the IP address from the command line?
Can I also change the password from the command line?
Do console servers sit on the network edge or behind firewalls?
Failover and Out of Band Access
Does the console server need a public IP address for Failover or OoB access?
Setting up OoB dial in access
Configuring SDTConnector to make out-of-band connections
SDTConnector OoB access using the VCMS or CMS6100
Can I have broadband OoB access?
Transparent failover to an alternate broadband network
Which models can transparently failover to dial-out
Setting up "always on" dial-out modem connections
Firewalls, Routing and Cellular Access
What routing, firewalling and routing support is available?
Configuring network forwarding and IP masquerading
Accessing devices on the console server LAN using port forwards
Firewall port filtering rules
Setting up firewalled client devices
What routed throughput does the ACM5000 deliver?
Which 3G GSM or CDMA carriers and services are supported?
Which mode should I configure my cellular modem in?
Configuring the cellular modem in the ACM5004-G/GV
Cellular modem connectivity with IM4200 console servers
Can I connect an external USB cellular modem into my console server?
Connecting to the Telstra Next G network
Provisioning 3G cellular modems in North America
Configuring the carrier's Access Point Name (APN)
Keeping the cellular connection alive
Measuring cellular signal strength
Antenna selection to maximize cellular signal strength
GPS NMEA data streaming on ACM5004-G-I and IM4200-G
Serial Console Management
How do users communicate with serially attached devices?
Can I send BREAK to a serially attached device?
What software do remote users need to connect securely?
Can a locally attached serial device log in to a serial port on the console server?
How can I serially access the BIOS and view the Power On Self Test?
Can applications access serial devices attached to a remote console server?
Setting up PortShare serial port redirection for Windows
Setting up serial port redirection for Linux
Can I interconnect two serial devices over the LAN?
Can I securely interconnect two serial devices over an IP network?
Can a user access more than one serial port through the one SSH tunnel?
What TCP/IP ports are used when accessing the console server serial ports?
Can I assign a unique IP address for each serial port?
Can I configure unique login banners and scripts for each serial port?
Can I cluster multiple console servers with access is via a single address?
How to test the serial ports and cabling are in working order
Can I power cycle devices when I am telnet or ssh connected to them?
How to encrypt Raw TCP serial connections with SSL
IP encapsulation of industrial serial protocols such as ModBus and DNP3
Can I "idle timeout" a connection i.e. disconnect when not being used?
Serial port file transfer using Xmodem, Ymodem or Zmodem
Managing Network Attached Hosts
How is access to network-attached hosts configured?
What TCP/UDP ports and services can be used when remotely accessing hosts?
Are IP addresses allocated to network-attached hosts?
What's a Managed Device?
Alerts, Automated Response and Logging
What are the console server's auto-response and alerts capabilities?
Configuring Custom Check conditions to trigger Auto-Response sequences
Monitoring application and server status with Auto-Response
Responding to UPS battery status?
Responding to power supply load, votages etc
Monitoring serial port/console activity
Logging serial port activity
What alerts can be set for Network Host activity?
How to send SMS or email alert notifications?
Using an incoming SMS message to trigger a sequence of actions
How to set environmental monitoring alerts?
Running custom scripts as trigger events and outcomes
What Network Hosts activity can be logged?
Where can we get the Opengear SNMP MIB specifics?
What status information can be retrieved using SNMP?
What SNMP traps can be forwarded?
What are the console server's logging capabilities?
Cabling
Connecting to the console servers DB9 local console/modem port
Does my console server have a DB or RJ serial port connector?
What adapters available for connecting different serial console configurations?
How to configure RS422 and RS485 on the ACM5004-2-I and ACM5004-2-T?
How to configure RS422 and RS485 on the SD4001?
Is any special cabling required to control RS422 and RS485 devices on SD4002?
Power Control and Environmental Monitoring
How do I control serially-attached PDUs?
How do I control network connected PDUs?
Power control using other interfaces (IPMI, service processor, browser tools)
Monitoring the status of PDU/RPC devices
Setting alerts for PDU/RPC devices
Can I power cycle devices when I am telnet or ssh connected to them?
Configuring a Managed UPS
Configuring a remotely managed UPS
Monitoring the status of managed UPS devices
Setting alerts for monitored and managed UPS devices
Windows UPS monitoring and automated safe shutdown with WinNUT
Command line control of IP Power units
How to out-of-band access/control IP Power units
Script for IP Power to power cycle a device upon a ping request failure
Can I monitor temperature humidity and external sensors in remote sites?
How do I set up environmental monitoring alerts?
Security and SDT Connector
Configuring a PPTP connection
Configuring an OpenVPN connection
Generic Routing Encapsulation (GRE) tunneling
Configuring a Windows OpenVPN client and server
Configuring an IPsec VPN connection
Which console servers support RSA SecurID?
Implementation Manual for RSA SecurID installation
RADIUS authentication using Windows IAS
How do I use SDT Connector to access and configure my console server?
Can SDT Connector auto update for newly connected gateways?
How do I activate SDT Connector from Nagios?
Can I use SDT Connector to connect to a cascaded serial port?
Serial console device access (using SDT Connector rather than PuTTY)
Using PuTTY to SSH tunnel to Managed Devices (rather than SDT Connector)
What TCP/UDP ports/services can I use with SDT Connector?
How many remote sites/devices can SDT Connector manage?
Can SDT Connector make an out-of-band connection?
Working with Dell OpenManage and PowerEdge BMC/DRAC service processors?
SDTConnector working with IBM Director and BMC/RSA service processors?
Can I access serial connected Windows computers using Remote Desktop?
Can I access serial connected computers using VNC?
How to configure SDT Connector for use with Secure CRT
Public Key Authentication - Generating and uploading SSH keys under Linux
Public Key Authentication - Generating and uploading SSH keys under Window
How to upload an SSL certificate
Central Management, SNMP and Nagios
Connecting CMS/VCMS and console servers when they are on separate networks
Differences between the virtual VCMS and physical CMS6100 appliances
How to download and deploy VCMS
Deploying VCMS in a cloud as a virtual appliance
VCMS deployment in ESXi using vSphere
VCMS VMware Workstation deployment
Providing access to devices without any public IP address
Overview of Call Home feature
How to set up Call Home on your console server
Configuring Call Home on your CMS6100 or VCMS
Out of band access using the VCMS or CMS6100
What Nagios monitoring functions are provided by CMS6100 & VCMS?
Why are my managed console servers not displaying under CMS Monitor?
Zenoss support via ZenPack and SNMP
Opengear's integration with SolarWinds Orion NPM
How to import Opengear's Universal Device Pollers into Solarwind Orion NPM
Setting up Nagios OSS or XI central monitoring with SDT extensions?
What services can Nagios OSS or XI monitor and alert?
How does Nagios OSS or XI integrate with my SDTConnector?
Where can I download Nagios OSS or XI and the SDT extensions?
How to configure a console server to be Nagios OSS or XI distributed monitor?
Additional Nagios OSS / XI plugins supported in advanced console servers
Advanced Configuration
How do I change IP address of my console/device server using ARP PING?
How do I recover a corrupt firmware image?
Does the Custom Development Kit (CDK) create custom firmware images?
Custom scripting that will run automatically on the console server
Custom scripting - power cycle a device upon a ping request failure
Custom scripting - power cycling a managed device on a particular alert event
Custom scripting - send multiple email notifications when an alert triggers
Custom scripting that runs whenever a particular configurator has run
Custom shutdown script for when a monitored UPS reaches critical power levels
Custom scripting - save and load custom configuration using a USB flash disk
Custom scripting - delete nodes (i.e. users, groups, hosts, UPS's etc) from CLI
Custom scripting - responding to incoming SMS messages
Adding, editing and removing users easily from the CLI
Clustering - How do I set up serial port Cascading/Clustering ?
Clustering - What services in the Slave does the Master control when I cascade?
Clustering - Can multiple serial console servers be clustered with IP Tables?
How to adjust keep alive timer
How to enable local NTP server function
Can I queue configuration changes and apply them as a batch?
Other Questions
Backing up and restoring Cisco device config files with TFTP
Can I connect to and manage IPv6 networks?
Is Dynamic DNS supported?
Is SSH more secure for remote connection than SSL or IPSec?
What's the difference between the ACM, CM, IM, and IMG console servers?
What is the difference between a console server and a terminal server?
Can I power my console server over the Ethernet?
Digital I/O on ACM5000-E/I/T
Can I mount my ACM5000 outdoors?
KVM over IP
How does IP-KVM work?
Is client or server software needed for the IP-KVM to work?
Does the IP-KVM provide a local video, keyboard and mouse connection?
Can the IP-KVM manage multiple servers?
Why does the IP-KVM have a second Ethernet LAN?
What does the psetup utility do?
Can I use the RS232 serial port for remote console management?
How should a KVM over IP switch be powered?
How do I protect target servers from an unauthorized remote connection?
Support Contact
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Phone: +1 801 282 1387
E-mail: support@opengear.com
Helpdesk: Click the "Support" black box to the left
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The ACM50xx, CM41xx, CMS61xx, IM42xx and KCS61xx products have a standard four year warranty. CM40xx, IP-KVM, IM40xx and SD40xx products have a standard one year warranty.
Support for the open source projects which Opengear sponsor is only available through the Sourceforge project sites okvm.sf.net and sdtcon.sf.net
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