All Opengear product returns require a Return Material Authorization (RMA) number whether the return reason is for warranty or non-warranty repair, rotation of stock, damage or any other type. Return shipments without an accompanying RMA number will not be accepted.
- To request an RMA number contact Support at your nearest Customer Support Center (CSC):
- The following information is required when an RMA number is requested:
- Original customer Purchase Order or Opengear Invoice number and date
- Date product was received by customer
- Product description, model and serial number of product to be returned
- Reason for return
- Contact name and telephone and FAX numbers
- Product must be returned freight prepaid to an Opengear CSC
- Opengear will supply a replacement product which may be new, or like-new. In the event of product obsolescence, Opengear reserves the right to replace failing product with a product of like or better features and functionality.
- Proof of purchase date must accompany the returned product and the customer shall agree to insure the product or assume the risk of loss of damage in transit
- Pack returned product in a suitable container for shipment, preferably the original packaging if available and mark the container prominently with Opengear's RMA number
- Warranty repaired units will be returned to customer at Opengear's expense only within the continental USA and Australia
- The customer is responsible for returning the failed unit to Opengear within 30 days or the customer will be charged the full retail price of the product
