What does remote management really cost?

Comparing and calculating pricing to justify the purchase of a product is typically a matter of looking at the purchase price and offsetting this against the costs you are likely to incur if you do not invest in the solution under consideration.  For any business with earnings reliant on networks for inter-office and cloud connectivity, there are considerable potential costs associated with not installing remote management.

IT systems are now just as likely to be in the cloud as the back office, which makes business increasingly reliant on 24/7 network connectivity. With IT teams having centralised offsite, the time and cost of network repair has also increased. These factors combined mean the cost of an outage has skyrocketed. When there is an outage and the network fails, the business has call out cost and downtime cost to consider. Analyst Gartner estimates that businesses have 87 hours of downtime each year, while the IT Process Institute estimates the average MTTR (mean time to repair) of an unplanned outage is 200 minutes.

You can work out the cost of an outage to your business by multiplying together the MTTR, your business’s revenue rate, and a “severity factor” – the percentage impact on revenue generation, e.g. 100% for a total network outage during business hours, affecting all systems and staff.  Out-of-band network access enables remote repair of the network within seconds of the incident, obviating inefficient “break-fix” call outs and reducing the critical MTTR factor, and therefore overall cost of an outage.

Additionally, remote management reduces the cost of the lifecycle operating of the network infrastructure. Full lifecycle cost savings relate to making network provisioning simpler and less time consuming with fewer errors likely, reducing costs associated with time and travel for maintenance, configuration and re-configuration and providing report and troubleshooting capabilities to pre-empt, find and fix faults before they impact business earnings.

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