Blog Archives

Managed Service Providers

Connecting Your Customers

Constant accessibility is a necessity for Managed Service Providers (MSPs) when ensuring Service Level Agreements (SLAs) are adhered to, acquiring new customers and performing daily IT functions. Providing always-on access to critical applications and ensuring uptime can be challenging when managing distributed networks for customers.

To ensure that customer demands are able to be continually met, MSPs need a platform that provides visibility and the ability to remotely manage infrastructure for multiple clients.

Opengear’s proven solutions ensure always-on network resilience and maximum uptime for MSP customers. The Network Resilience Platform is simple to manage, quick to deploy, and scalable to thousands of locations.

To learn about ensuring always-on availability for your customers, download our white paper!

Managing Devices Efficiently

More than three quarters of MSPs are managing equipment from four or more network vendors. This can present many challenges with most of these vendors not sharing a common management framework. That along with lack of standardization among devices can create network disruptions. Poor response time and reoccurring issues are just a few reasons why customers choose to switch MSP vendors.

If an outage occurs, engineers need the proper network visibility.

Read our infographic to learn why Opengear is a critical component to ensuring customer uptime.


Improving Service Levels

One of the largest challenges for MSPs is differentiating their service offerings to acquire new customers. The Opengear Network Resilience Platform incorporates Smart Out-of-Band and NetOps capabilities to manage critical infrastructure remotely.

Opengear smart solutions enable engineers to manage, monitor and remediate network issues, even during a disruption. Opengear’s NetOps Console Servers allow engineers to run tools such as Docker containers and Python scripts. This eliminates the need to rely on servers or application teams to access the production server. Separate to the management plane, these devices ensure remote access to critical devices at all times.

Read our MSP Solutions Overview Sheet to learn more about ensuring network resilience.

Ensuring Network Resilience

The main objective of an MSP is to keep the network running at all times. Network resilience is an organization’s ability to provide and maintain an acceptable level of service in the face of faults that challenge normal operations – according to an independent network survey, 49% of IT leaders stated that this is their number one priority.

More than just improving uptime or adding in redundancy, it adds a layer of intelligence to the IT infrastructure.

Download the white paper to learn how an independent management plane allows for configuration management, secure access during outages and NetOps automation.

Demo Video

Watch our demo video to see an in-depth overview of the capabilities of the Opengear console server Web UI.

Connecting Your Customers (MSP White Paper)

Enterprises rely on Managed Service Providers (MSPs) to provide constant uptime. To meet the growing needs of customers, MSPs require advanced tools that can monitor devices remotely, from a wide range of vendors. Not being able to provide the proper management, monitoring, and reporting expected by customers can lead to lost revenue as well as decreased customer retention.

This white paper will explore the challenges of MSPs and provide solutions on how to ensure network resilience with an independent management plane.

Download our whitepaper to:

  • Learn about challenges that can occur when managing multiple networks
  • Understand the top reasons why customers switch MSP vendors
  • Ensure network uptime and differentiate offerings
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