Opengear Expands Remote Management of Avaya VoIP Systems Through Integration with AlarmTraq

December 9, 2013

Opengear ( a leading provider of next-generation console server and remote management solutions, today announced expanded capabilities around monitoring Avaya products through an integration with AlarmTraq by Reilly Telecom. AlarmTraq is a proactive remote alarm monitoring and management solution for Avaya dealers in the SMB and large enterprise markets.

“AlarmTraq is used by a number of important Avaya customers,” said Todd Rychecky, vice president of sales and marketing of Opengear North America. “The integration with Opengear gives AlarmTraq users more flexibility to easily manage Avaya equipment remotely and securely.”

AlarmTraq,, does alarm monitoring of Avaya VoIP systems and takes proactive corrective action to remotely diagnose and resolve problems associated with each alarm.

The new integrated AlarmTraq solution uses the Opengear CM4001 and the Opengear ACM5003-M. The Opengear ACM5000 is one of Opengear’s fastest growing product lines and is used across many companies and organizations, including financial institutions, government agencies and hospital systems. With this integration, support organizations can securely manage and monitor Avaya Communications Manager servers from a remote location over a dial-up secure SSH tunnel for administration and maintenance.

The ACM5000 family uses an embedded FIPS140-2cryptographic module that has been validated and has received Certificate #1051. The ACM5000 family also employs IPSec VPN for advanced security to meet the most demanding applications. For more information click here.

“Opengear’s flexible open source solution allowed us the ability to write custom scripts for a seemless Opengear/Avaya integration and a secure ssh tunnel for the remote connectivity,” said Jim Reilly, founder and CEO of Reilly Telecom. “We have been very pleased with the Opengear product as it gives our Avaya Dealers and Business Partners a remote access device that complements nicely with the AlarmTraq solution.”

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About Opengear

Opengear delivers secure, resilient access and automation to critical IT infrastructure, even when the network is down. Provisioning, orchestration and remote management of network devices, through innovative software and appliances, enables technical staff to manage their data centers and remote network locations reliably and efficiently. Opengear’s business continuity solutions are trusted by global organizations across financial, digital communications, retail and manufacturing industries. The company is headquartered in New Jersey, with R&D centers in Silicon Valley and Brisbane, Australia. For more information please visit

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