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Managed Service Providers

Connecting Your Customers

Constant accessibility is a necessity for Managed Service Providers (MSPs) when ensuring Service Level Agreements (SLAs) are adhered to, acquiring new customers and performing daily IT functions. Providing always-on access to critical applications and ensuring uptime can be challenging when managing distributed networks for customers.

To ensure that customer demands are able to be continually met, MSPs need a platform that provides visibility and the ability to remotely manage infrastructure for multiple vendors.

Opengear’s proven solutions ensure always-on network resilience and maximum uptime for MSP customers. The Network Resilience Platform is simple to manage, quick to deploy, and scalable to thousands of locations.

To learn about ensuring always-on availability for your customers, download our white paper!

Managing Devices Efficiently

More than three quarters of MSPs are managing equipment from four or more network vendors. This can present many challenges with most of these vendors not sharing a common management framework. That along with lack of standardization among devices can create network disruptions. Poor response time and reoccurring issues are just a few reasons why customers choose to switch MSP vendors.

If an outage occurs, engineers need the proper network visibility.

Read our infographic to learn why Opengear is a critical component to ensuring customer uptime.

 

Improving Service Levels

One of the largest challenges for MSPs is differentiating their service offerings to acquire new customers. The Opengear Network Resilience Platform incorporates Smart Out-of-Band and NetOps capabilities to manage critical infrastructure remotely.

Opengear smart solutions enable engineers to manage, monitor and remediate network issues, even during a disruption. Opengear’s NetOps Console Servers allow engineers to run tools such as Docker containers and Python scripts. This eliminates the need to rely on servers or application teams to access the production server. Separate to the management plane, these devices ensure remote access to critical devices at all times.

Read our MSP Solutions Overview Sheet to learn more about ensuring network resilience.

Demo Video

Watch our demo video to see an in-depth overview of the capabilities of the Opengear console server Web UI.

Cloud Providers

Keeping The Cloud Up

In this video, i3D.net‘s COO Rick Sloot explains how Opengear helps them maintain the high level of service demanded by their customers

Cloud computing has been the standard IT delivery platform for over a decade and its adoption rate continues to grow. The implementation of higher network service level agreements and increasing customer demands has required an increased need for data center infrastructure. More racks, more routers and more switches all require more resilience.

For i3D.net, who operate a global low-latency network, with thousands of servers spread over more than 35 points of presence, ensuring network resilience is an important business priority.

Digital Ocean also rely on Opengear to keep their data centers running smoothly. Read the Case Study.

Distributed Data Center Demands

It is a continual challenge for Cloud Providers to manage thousands of pieces of equipment remotely. Necessary routine maintenance such as updating firmware, patching software, configuration updates and troubleshooting issues can be difficult and costly when managing a large number of distributed data centers.

Smart Out-of-Band management is a proven, effective solution to manage and monitor remote infrastructure. Eliminating the need for costly truck rolls, organizations are able to simplify remote management through automation and orchestration while managing redundancies to ensure an always-on network. Embedded intelligence at each compute center proactively monitors network performance and physical environments to enable enterprises to detect faults before they become failures.

Read our white paper to learn why Out-of-Band is a critical solution for Cloud Providers.

Maintaining Uptime Everywhere

It’s critical that cloud providers’ infrastructure is designed for reliability, security and scale. Opengear worked with Secura Cloud Hosting to improve its management capabilities. Seven months after deploying the solutions, Secura benefited from reducing site visits by 30% while features such as full audit trails on configuration changes have helped enforce its strict security policies.

To learn more about how Secura reduced costs and increased uptime with Opengear, read our case study.

Demo Video

Watch our demo video to see an in-depth overview of the capabilities of the Opengear console server Web UI.

Education

Ensuring Uptime In Education

Distributed campuses and new digital initiatives pose constant challenges to network engineering teams managing education networks remotely. The constant addition of bandwidth-intensive applications and the integration of distance learning due to the global pandemic has placed a strain on the network. Increasing the likelihood of an outage and with limited technical staff at each location, any type of disruption would place learning at a complete standstill.

To ensure educational processes remain running smoothly, productivity is maintained and recovery costs are kept at a minimum, these institutions need a network safeguard.

Opengear’s proven solutions ensure always-on network resilience and maximum uptime for educational institutions. Deployed by K-12 institutions and universities of all sizes, our products ensure that infrastructure is scalable and able to be managed remotely.

To learn more about the importance of network resilience in education, read our infographic!

Supporting IoT Initiatives and Distance Learning

Educational institutions are integrating more smart Internet of Things (IoT) into their educational networks. IDC predicts that in 2025 there will be more than 40 billion connected devices. Implementing IoT in the classroom is no longer just about internet accessibility, it’s about extending connectivity beyond traditional smart devices to engage students, create immersive learning experiences, and solve common challenges.

Now that distance learning has been pushed to the forefront, IoT has become even more important. The integration of distance learning into digital curriculums has increased the need for constant connectivity so that faculty and students are able to interact through digital forms of communication. Learning management systems, such as Blackboard, video calls, and discussion boards are all critical for distance learning, solely done online they require always-on access.

Managing an IoT system in this environment involves the use of alternate connectivity and dedicated management devices that provide resilient access at the edge of the infrastructure. These devices require continuous monitoring, configuration, provisioning, and remediation to provide resilience.

Watch our animated video to learn about always-on connectivity needed in education.

Provisioning New Campuses

Educational institutions are constantly expanding with some facilities that can be located across the country. The Secure Provisioning NetOps module by Opengear enables engineers at these schools to ship equipment to new locations and provision it remotely, eliminating the need for highly skilled engineers on site.

Automating the initial provisioning, configuration management and disaster recovery of remote infrastructure, an Opengear appliance is incorporated into the initial rack shipped to the location, once powered on, it calls home over the embedded cellular module. TPM safeguards are embedded into the unit to ensure that the firmware, configurations, and authentication keys haven’t been tampered with prior to installation. Lighthouse Enterprise automatically pushes image, configuration, and script files to the device which then provisions other hardware at the location. Providing secure Zero Touch Provisioning to the entire local infrastructure from one appliance, the need for human interaction is eliminated, saving educational institutions resources.

Learn more about Secure Provisioning with Opengear.

Demo Video

Watch our demo video to see an in-depth overview of the capabilities of the Opengear console server Web UI.

Healthcare

Accessing Critical Applications at All Times

Healthcare organizations require constant connectivity to support the applications and devices needed for each aspect of patient care. Digitally tied together, they are constantly adding new technologies to the network which can increase the likelihood of a disruption.

These bandwidth-intensive applications, such as IoT devices, Electronic Medical Records (EHR) and Picture Archiving Systems (PACS), are critical to healthcare organizations, but place a strain on the network.

Opengear ensures the secure, always-on availability needed to meet strict regulatory requirements, decrease costs and improve patient experiences. Proven to ensure network resilience, Opengear devices address some of the more complex challenges facing healthcare organizations today. Simple to manage, quick to deploy and scalable to thousands of locations, Opengear solutions are compatible with any environment.

To learn more about ensuring maximum uptime for your organization, download our white paper today!

Reducing Downtime During Disruptions

Healthcare systems consist of multiple facilities such as hospitals, labs and urgent care centers. Each having multi-point connectivity requirements, creating a need for higher capacity WAN. If one of these points loses connectivity, without the proper solution in place, the entire network could go down, costing an average of $8600 per hour in revenue.1

Outages can be causes by a variety if reasons:

  • Cyber attacks: One of the top two industries affected by cyberattacks is healthcare with more than 190 million patient records stolen since 2009.2
  • Large amounts of IoT devices: As more IoT devices are added, a greater strain is put on the network edge.
  • Multiple operating systems: Many healthcare deployments use over 20 different operating systems which can cause interoperability challenges.3

If a disruption occurs, engineers are at a disadvantage without the proper network visibility. Unable to quickly reach distributed sites, costs can quickly accumulate. Opengear solutions ensure network resilience, enterprise-grade security, and always-on connectivity during a disruption.

Read our infographic to learn why Opengear is a critical component to maintaining a healthy IT infrastructure.

Ensuring Compliance and Maintaining Privacy

The healthcare industry has unique compliance and security challenges because of the large amounts of sensitive patient data that is collected. These organizations must meet the wide variety of  Health Insurance Portability and Accountability Act (HIPPA) standards. Governing health-related transactions and procedures, healthcare organizations must adhere to these requirements to ensure that patient information is protected. Fines of up to $1.5 million can be issued for violations, with that number multiplied by the number of years each violation has been allowed to persist.4

The HIPAA security rule requires each healthcare organization to create a contingency plan to ensure that during a disruption, critical business processes are uninterrupted and ensure that electronically protected health information (ePHI) is safeguarded.

Opengear solutions are the foundation of a contingency plan. Lighthouse Enterprise provides full network visibility while Smart Out-of-Band enables engineers to monitor, manage and remediate IT issues at any remote site. Paired with Failover to Cellular which provides always-on availability with 4G LTE, they are able to continue normal business operations while the issue is remediated.

Read our Healthcare Network Solutions Overview to better understand the importance of maintaining a healthy network.

When every minute counts, you can rely on Opengear

1 https://www.aberdeen.com/techpro-essentials/downtime-is-money/
2 https://www.hipaajournal.com/healthcare-data-breach-costs-highest-of-any-industry-at-408-per-record/
3 https://healthitsecurity.com/news/majority-of-medical-devices-are-running-on-legacy-systems
4 https://www.hipaajournal.com/the-cost-of-hipaa-non-compliance-2843/

Demo Video

Watch our demo video to see an in-depth overview of the capabilities of the Opengear console server Web UI.

Government

Manage Infrastructure Remotely

Government agency networks are geographically dispersed. To ensure that systems are able to be accessed despite their location, agencies need a secure solution. Using Failover to Cellular™ and Smart Out-of-Band, redundant back up access is enabled to preserve the bandwidth needed for the primary network.

Smart Out-of-Band allows government agencies to manage systems, devices and equipment remotely. If an outage occurs, they are able to identify and resolve the issues quickly.

Learn more about Smart Out-of-Band

Failover to Cellular provides connectivity for remote LANs using 4G LTE when the primary link is unavailable. If during a deployment an outage occurs, always on access is ensured.

Learn more about Failover to Cellular

Compliance & Government Contracts

Ensure FIPS 140 compliance

Opengear solutions ensure that Federal Information Processing Standards (FIPS) are adhered to. Published by the US National Institute of Standards and Technology (NIST) and specific to cryptographic modules, FIPS 140-2 are security requirements that cover 11 areas related to design.

All Opengear devices have been tested and validated by US and Canadian governments ensuring that they meet 140-2 requirements.

Having partnered with OSSI and the OpenSSL projects, Opengear sponsors an extension of the OpenSSL Object Module v1.2 validation, ensuring that it meets the FIPS 140-2 standards for ARM processors. Embedded FIPS 140-2 OpenSSL cryptographic modules located in Opengear devices have been validated to meet the FIPS 140-2 standards and have received certificate #1051. When using SSH, HTTPS or SDT Connector to connect any service on the console servers when in FIPS mode, government agencies will be using the FIPS compliant module. All Opengear also meet the requirements of the Trade Agreements Act.

Opengear products can be purchased on US Federal government acquisition contracts through Synnex or Ingram.

Overcoming IoT Challenges

IoT has empowered government agencies to deliver services more timely and reduce operating costs by collecting real time data. The potential for IoT in government continues to grow, already being deployed in a variety of ways. Sensors are attached to military vehicles to monitor assets and view what’s occurring on the ground. State departments are using weather tracking solutions to make road treatment decisions. The airforce is attaching sensors to aircrafts to better view battle information. These IoT solutions are beneficial however create security and regulation challenges.

Opengear solutions enable government organizations to use these IoT solutions and provide secure access.

Demo Video

Watch our demo video to see an in-depth overview of the capabilities of the Opengear console server Web UI.

Finance

Ensuring Uptime in Finance

Finance is one of the most regulated industries in the world. Constantly facing newly emerging threats, compliance requirements, and customer demands, a network disruption can dismantle credibility and render systems useless.

To meet these demands, financial institutions are integrating more IoT at branch locations, increasing the usage of mobile apps and creating more distributed sites – all requiring additional network capabilities. As these organizations adjust their operations to accommodate these needs, a new set of network requirements must be met, such as faster bandwidth, increased security and the ability to scale to ensure business continuity.

Opengear solutions are deployed by some of the largest financial institutions in the world. Ensuring always-on network resilience, they ensure that infrastructure can be managed remotely and are scalable.

Watch our video to learn how ATMs, trading platforms and other financial systems continue to run during a network disruption.

To learn more about the security risks of disruptions and how to ensure network resilience, download our whitepaper today!

Creating Compliant and Secure Networks

The average cost of a data breach is $3.86 million, which can result in brand damage, lost customers and thousands of dollars in fines. In finance, cyberattacks, such as malware, mobile apps, and unencrypted data, are one of the largest threats to network security. In an effort to decrease disruptions and safeguard customer information, a variety of regulatory requirements have been created.

Opengear solutions provide enterprise-grade security for edge and core networks. Advanced security and encryption features that are built-in to each device ensure that routers, phones, and ATMs are updated with the latest compliance standards. Lighthouse Centralized Management gives organizations full visibility into their network to detect faults before they become failures.

To better understand threats directly facing financial institutions and how to extend your reach during outages, view our infographic.

Deploying SD-WAN in Financial Networks

Financial organizations understand the important role proximity plays when improving customer experiences. To broaden their reach, many are expanding their branch locations and using more kiosks. Deploying SD-WAN establishes secure VPN connections across any service and provides the necessary bandwidth for cloud tools and services, becoming more used within the industry.

However, advanced SD-WAN routers create single points of failure and a network disruption can cause financial institutions many issues. Failover to Cellular™ provides internet connectivity for remote LANs and equipment using 4G LTE in the event of a disruption. Smart Out-of-Band provides an alternate secure pathway so the network continues to operate when other circuits are unavailable.

Watch this video to learn why one of the leading banks in the United States chose to add Opengear to their SD-WAN deployment.

The world’s leading banks choose Opengear to support their SD-WAN deployments, learn how an out-of-band management network provides the guaranteed access and high reliability to make SD-WAN a low-risk option.

Demo Video

Watch our demo video to see an in-depth overview of the capabilities of the Opengear console server Web UI.

Retail

Building a Resilient Retail Network

Retailers need a reliable network in order to ensure business continuity. Facing a variety of unique challenges that arise from maintaining distributed networks, retail organizations can experience irreparable damages during an outage – the average cost being $5,600 per minute.

To ensure customer retention, lessen security risks and ensure revenue flow, retailers need a high-speed resilient network. Adapting to the increasingly digital influence in the industry, retailers are connecting more IoT devices such as POS stations, security cameras and handheld devices to services in the cloud – these need a network safeguard.

Opengear’s proven solutions ensure always-on network resilience and maximum uptime for your retail network. Used by some of the world’s largest retail brands, these are easy and quick to deploy, simple to manage, and scalable to thousands of stores.

To learn more about building resilient retail networks, see our solution overview sheet.

Identifying Outage Causes

To maximize the value of each store, retailers understand needing to streamline operations with new applications and for optimal use, these assets are hosted at the edge. Although computing at the edge has many benefits such as improving logistics, ensuring compliance and reducing costs, it also can increase the possibility of outages.

Outages can be caused for a variety of reasons ranging from ISP carrier issues to fiber cuts and human error. Due to the increasing complexity of these elements, if administrators don’t have the proper Smart Out-of-Band (Smart OOB™) solution in place, they are challenged to diagnose the issue without visibility of the full network. This can extend downtime and result with thousands of dollars in damages for a retailer.

Get more information on retail specific network solutions by reading our infographic.

Deploying Smart Solutions in Retail

Across the globe retailers are already deploying Opengear solutions for their distributed networks – including one of the largest commerce organizations in the world. To reduce costs and ensure secure connections for their hundreds of distributed sites, they chose to deploy SD-WAN. Understanding the potential points of failure created during these deployments, the retailer chose a combination of Opengear appliances and Lighthouse software that could identify issues, remediate them remotely and provide full network visibility if a disruption occurs.

Watch this video to learn about the specific Opengear solutions this retailer chose to enable always-on network availability, reduce downtime, lower operational costs and improve customer retention.

Understanding Issues With The Last Mile

Cloud services and SD-WAN have become a core component of many retail organizations. Although connectivity has continually improved, a weakness that seems to persist is the last mile. The final segment of the WAN network that connects everything from retail stores to data distribution outlets to SD-WAN and cloud services is the last mile. Considered the weakest link in connectivity, all the traffic for a store, branch or distribution center is funneled through single links and their bandwidth limits the amount of data transmitted to an ISP.

Retail organizations that want to protect their enterprise against the last mile need a solution that provides additional bandwidth and availability. To learn how to build a resilient retail network, download our white paper today!

Webinar: Achieving Network Resilience In Retail

Watch our webinar to get an in-depth overview of how Opengear console servers help you achieve network resilience.