CONTACT TECH SUPPORT

Opengear Technical Support Services

Our team of technical support engineers and robust online resources help you optimize the support you get from your Opengear solution. Whether you’re an Opengear customer, channel partner, or distributor, our Technical Support Services offer comprehensive range of support — from basic installation and configuration queries to in-depth consulting – to ensure you get the most out of your Opengear solution.

Technical Support
For customers with registered, in-warranty Opengear products, our basic support provides access to experts as needed for technical issue resolution that is demonstrable in the currently supported release(s), during business hours, Monday through Friday, excluding holidays.

Premium Technical Support
Opengear goes above and beyond with Premium Technical Support, providing round-the-clock assistance from our experts via phone or email for remote diagnosis, troubleshooting, configuration changes, and issue resolution. This service comes with Service Level Agreements (SLAs) and is available for Opengear products under warranty and for Lighthouse solutions with an active subscription. Find out more about Premium Technical support here.

Premium Technical Support provides Opengear’s expertise 24/7

Benefits

Peace of mind: Access specialized technical expertise when you need it.
Improved productivity: Focus more on priority projects , less on network issues.
Better operational efficiencies: Leverage Opengear’s out-of-band expertise and best practices to avoid learning another device or CLI.

Service Components

24/7 access to specialized live technical experts via email or phone for remote diagnosis, troubleshooting, configuration changes,
usage, best practices, and priority issue resolution
Designated technical support lead for accounts with more than 500 Opengear appliances under Premium Technical Support contract
SLAs for hardware and software

Self-Service Assistance
All Opengear customers have access to a range of self-help 24/7 tools at no additional charge, including:

We’ve revamped our customer portal to portal.opengear.com for a smoother and enhanced experience. Here are the key updates:

New Portal URL: We’ve migrated to portal.opengear.com. If you were on “my.opengear.com,” no worries – you’ve been seamlessly transitioned.
Password Reset: Existing users from “my.opengear.com,” please set a new password here. Visit our knowledge base for detailed instructions.
New Users: If you don’t have a “my.opengear.com” account, please register at portal.opengear.com.
Case Management: Access previous cases here. New cases should be initiated on the upgraded portal for active monitoring.