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In today’s interconnected world, network resilience is paramount for the success of any organization. As businesses increasingly rely on their network infrastructure to support critical operations and communication channels, ensuring the reliability and availability of this infrastructure becomes a top priority. That’s where Opengear’s refreshed extended warranty program comes into play. It offers IT organizations a comprehensive solution to safeguard their network assets and mitigate potential risks for longer.

Why Offer Extended Warranties?

Opengear recognized the varying needs of its customers in the face of advancing technology and the growing complexity of network infrastructure. Our aim was to assist our clients in effectively managing the costs of maintenance, controlling the lifecycle of their IT assets, and planning for technology upgrades at their own pace.

Anticipating the evolving needs of our customers, Opengear took steps to enhance our warranty offering. Additionally, we observed that the traditional practice of selling warranty coverage in year blocks posed challenges for customers who sought tailored solutions to meet their unique requirements. With customers looking for a more customizable and comprehensive warranty program, one that’s aligned with the lifecycle of their IT assets and designed for easy tracking and renewal to manage their maintenance costs, Opengear developed its enhanced extended warranty program.

Key Components of Opengear’s Extended Warranty

Opengear’s extended warranty program offers more than just peace of mind; it’s a strategic investment in the resilience and longevity of your network infrastructure. The essential elements making up Opengear’s extended warranty include:

  • Extended coverage for years five through eight, or until the product’s End of Support date. This extended coverage period enables customers to optimize their total cost of ownership by maximizing the lifespan of their network infrastructure.
  • Continuous access to critical software updates and technical support. Staying up to date with the latest software patches and security updates is crucial. Without access to these updates, organizations risk leaving their network vulnerable to security breaches and unpatched vulnerabilities. With Opengear’s extended warranty coverage, customers can rest assured knowing that their network infrastructure remains protected and equipped with the latest features and functionalities.
  • Advanced replacement services in the event of hardware failures or outages. In a world where downtime can translate to significant financial losses and reputational damage, having access to immediate support and appliance replacement is a major part of maintaining business continuity. Unlike companies that wait to receive the faulty appliance to send the replacement unit Opengear sends our customers’ replacement unit right away. With Opengear’s extended warranty coverage, minimize downtime and ensure uninterrupted operations, even in the face of unforeseen hardware issues.
  • Enhanced flexibility and convenience for customers. Unlike traditional warranty programs that require annual renewals, Opengear offers customers the ability to stack and extend their warranty coverage terms to best suit their needs. Opengear’s warranty co-terming allows customers to align their warranty expiration dates with their chosen timeline, streamlining the management of their network asset lifecycle.

Benefits of Opengear’s Extended Warranty

When it comes to safeguarding your network infrastructure, Opengear’s extended warranty program offers peace of mind, comprehensive coverage, and additional benefits:

  • Cost predictability: By opting for Opengear’s extended warranty coverage, organizations can avoid the uncertainty and potential expenses associated with third-party repair services. With a fixed cost for extended coverage, IT departments can optimize their total cost of ownership and maximize return on investment.
  • Control and freedom of choice: Opengear’s extended warranty program empowers organizations to make informed decisions about the maintenance and lifecycle management of their network appliances. Whether they choose to keep, repair, or replace their devices, customers have the flexibility to do so on their own timeline, without being constrained by warranty limitations.
  • Uninterrupted assurance: By leveraging Opengear’s comprehensive warranty coverage, IT departments can mitigate risks and maintain the uninterrupted operation of their network infrastructure.

Opengear’s updated extended warranty program provides IT organizations with a complete solution to protect their network assets and ensure continuous operations. By providing cost predictability, freedom of choice, and uninterrupted assurance, Opengear empowers organizations to confidently navigate the evolving challenges of the digital landscape and ensure the resilience and reliability of their network infrastructure for years to come.

Contact Opengear today to strengthen your network resilience.