CONTACT TECH SUPPORT

Opengear Technical Support Services

Self-Service Assistance
All Opengear customers have access to a range of self-help 24/7 tools at no additional charge, including:

CALL TECHNICAL SUPPORT

North America: +1 (855) 671-1337

EMEA: +49 892 620 97 748

APAC: +61 (7) 2145 6221

New Opengear Support Packages

We’re enhancing our customer support to provide greater value, protection, and predictability. Starting later this month, all new Opengear appliances will include 5 years of built-in hardware coverage, plus a choice of SLA-backed support tiers to match your business needs.

Foundation Support

For standard business-hour needs

  • 8×5 regional live support (APAC, Americas, EMEA)
  • Support channels: Phone, Email, Portal
  • Advanced hardware replacement – replacement ships before return
  • SLA-backed response times (95% target)
  • Access to knowledge base and ongoing firmware/software updates

Premium Support

For mission-critical environments

  • 24x7x365 global support
  • Priority escalation to Tier 2/Tier 3 engineers
  • Advanced hardware replacement – priority next business day shipping
  • SLA-backed response times (99% target)
  • Includes 60 hours/year of Professional Services for deployments of 1,000+ nodes:
    • Configuration, remote installation
    • Firmware/software upgrades
    • Automation scripting
    • Custom consulting/playbooks

Key Benefits

5-Year standard hardware warranty — included with every new device
✓ Required support package for all new purchases (1-, 3-, or 5-year terms)

Predictable TCO — align warranties, Lighthouse subscriptions, and support renewals
Simplified quoting and ordering — fewer SKUs, clear support model

Have Questions?
Contact our team at sales@opengear.com or visit www.opengear.com for more details.