Opengear Technical Support Services
Self-Service Assistance
All Opengear customers have access to a range of self-help 24/7 tools at no additional charge, including:
CALL TECHNICAL SUPPORT
North America: +1 (855) 671-1337
EMEA: +49 892 620 97 748
APAC: +61 (7) 2145 6221
New Opengear Support Packages
We’re enhancing our customer support to provide greater value, protection, and predictability. Starting later this month, all new Opengear appliances will include 5 years of built-in hardware coverage, plus a choice of SLA-backed support tiers to match your business needs.
Foundation Support
For standard business-hour needs
- 8×5 regional live support (APAC, Americas, EMEA)
- Support channels: Phone, Email, Portal
- Advanced hardware replacement – replacement ships before return
- SLA-backed response times (95% target)
- Access to knowledge base and ongoing firmware/software updates
Premium Support
For mission-critical environments
- 24x7x365 global support
- Priority escalation to Tier 2/Tier 3 engineers
- Advanced hardware replacement – priority next business day shipping
- SLA-backed response times (99% target)
- Includes 60 hours/year of Professional Services for deployments of 1,000+ nodes:
- Configuration, remote installation
- Firmware/software upgrades
- Automation scripting
- Custom consulting/playbooks
Key Benefits
✓ 5-Year standard hardware warranty — included with every new device
✓ Required support package for all new purchases (1-, 3-, or 5-year terms)
✓ Predictable TCO — align warranties, Lighthouse subscriptions, and support renewals
✓ Simplified quoting and ordering — fewer SKUs, clear support model
Have Questions?
Contact our team at sales@opengear.com or visit www.opengear.com for more details.