ACM5000 Remote Site Manager

ACM5000

Remote Site Manager

ACM5000 Remote Site Manager
  • Overview
  • Images
  • Features
  • Specs
  • Ordering

Overview


  • Deploy in wiring closets, branch offices, communications cabinets and harsh remote sites
  • Out-of-band remote site access over 3G cellular or PSTN with smart failover
  • Manage routers, switches, firewalls, PDUs, serial & USB consoles
  • Failover to 3G cellular for uninterrupted network connectivity
  • FIPS 140-2 validated encryption, SSL and SSH, stateful firewall, OpenVPN & IPsec
  • Environmental and physical sensor alarm notification via SMS, SNMP or Nagios
  • Automatically detect and recover from network outages and repair equipment faults
  • Zero Touch Provisioning (ZTP) automation over the network, without manual user interaction

The Opengear ACM5000 enables efficient management all the infrastructure at your local or remote site — from servers through networking equipment, power supplies, security cameras, door sensors, temperature & humidity monitoring and digital I/O sensing. The Smart OOB™ enabled Opengear ACM5000 remote site manager delivers secure remote monitoring, access and control of distributed networks and remote sites, delivering complete and uninterrupted out-of-band management of critical equipment.

The ACM5000 deploys alongside distributed IT, network and power infrastructure, providing always-available secure remote access, true out-of-band management, proactive monitoring and smart automated response capabilities. The result is rapid problem resolution and a drastic reduction in the need for expensive on-site technical visits.

Smart OOB™ for advanced out-of-band management

Maintain complete control during infrastructure fault conditions and network outages with serial, Ethernet and USB connectivity to critical infrastructure management consoles. Monitor infrastructure status as well as environmental conditions and physical sensors. Detect water ingress and physical tampering in remote cabinets with digital I/O sensor ports. Smart alert escalation through SNMP, email and direct SMS — extend the reach of Nagios or SolarWinds NMS and respond before a catastrophe. Automatically detect and recover from common causes of network outages including device misconfiguration and lock up. Smart OOB™ minimizes mean-time-to-repair and increases efficiency.

Multi-vendor, multi-device management

ACM5000 supports the widest array of network, IT and power infrastructure and vendors. Manage firewalls, switches, routers and WAN optimization via RJ45 or DB9 serial console, or Ethernet management interfaces. Vendor-neutral power management support for UPS and switched PDUs enables complete out-of-band power control and hotkey power cycling from inside the console management session.

Solutions for Cisco® installs

Immediate access to any Cisco device at any time from anywhere, with ACM5000's integrated serial and USB console server. Simple straight-through Cat 5 cabling to Cisco-style RS-232 consoles of remote routers, switches, security appliances and other network equipment — no special cables, no adapters. Detect console warnings and errors, break into ROMmon for remote provisioning and recovery. Built in TFTP server stores and serves IOS images, running configuration and offline logs.

Transparent failover and failback

The Opengear ACM5000 has a built-in 3G cellular or dial-up modem with smart failover features for improving reliability of network connectivity at remote sites. Failover to Cellular™ using reliable IP Passthrough technology provides continued Internet connectivity over high speed 3G networks and increases business continuity. Smart failover can also operate between dial-up PSTN, cellular and network interfaces to ensure out-of-band access to your IT devices is always available. This enables problems to be remediated promptly and remotely — without the need for on-site visits.

Product Images


Opengear ACM5002 Remote Site Manager Front
Opengear ACM5002 Remote Site Manager Rear
Opengear ACM5003 Remote Site Manager Front
Opengear ACM5003 Remote Site Manager Rear
Opengear ACM5004 Front
Opengear ACM5004 Rear
Opengear ACM5004-2-I Remote Site Manager Front
Opengear ACM5004-2-I Remote Site Manager Rear
Opengear ACM5004-G Front
Opengear ACM5004-G Rear
Opengear ACM5004-G Remote Site Manager with Antennas Front
Opengear ACM5004-G-I Remote Site Manager Front
Opengear ACM5004-G-I Remote Site Manager Rear
Opengear ACM5004-G-I Remote Site Manager with Antennas Front

Features and Benefits


Comprehensive out-of-band with Smart OOB™

Maintain complete control during infrastructure fault conditions and network outages with serial, Ethernet and USB connectivity to critical infrastructure management consoles. Built-in dial-in or cellular modem provides secure alternate path for trouble-shooting and repair. Monitors and controls virtually everything that affects uptime, including the physical environment. Proactive problem identification, quick notification and automated remediation reduces operating costs and improves MTBF and MTTR.

Failover to Cellular™

Increase reliability of your network at remote sites and in data centers with integrated failover to 3G cellular. Combine with out-of-band access and monitoring of network devices for rapid remediation of problems and increased IT resilience. Minimize disruption and downtime with transparent, automatic failover to cellular — and failback. No manual intervention, and costs are minimized with connectivity watchdog and data usage monitoring.

Cellular out-of-band

Fast to provision, simple to deploy and fully integrated into ACM5000. Always-available, high-performance remote access over the 3G network. Minimize costs with connectivity watchdog, Failover to Cellular™ and data usage monitoring. Out-of-band access and monitoring of all of the devices at remote sites even when behind firewalls or the primary network connection is impaired.

Automatic problem detection and remediation

Leverage total remote site monitoring and connectivity to detect and respond to issues before they become outages. Power cycle unresponsive equipment, back-up and restore known good device configurations. Time-based alert escalation during protracted outages reduces the cost and incidence of false alarms. Reduce mean-time-to-repair, detect and alert on faults and outages, meet SLAs and reduce downtime with remote and auto-remediation.

Strong security and authentication

Lock down management interfaces with local and remote AAA including Active Directory, Kerberos, TACACS+ and RADIUS with RSA SecurID. Encrypt sensitive management traffic with IPsec and OpenVPN. Simple, secure console access via your preferred SSH client or HTTPS AJAX web terminal. Provides persistent enforcement of corporate security policies by using secure access to all managed services and devices.

Vendor-neutral power management

Monitor UPS battery status, automate routine maintenance and load testing. Control PDU outlets via serial, USB and Ethernet. Enforce remote power permissions and map managed consoles to outlets, minimize MTTR with manual and automatic remote power control. Uniquely supports over 100 power vendors' equipment.

Cost effective, feature rich solution

Stand alone, complete remote management solution in one box. Cost effective with rapid ROI. Spec into standard network build as an inexpensive safety net. Reduce IT costs by equipping central operations teams with always-available, low-level remote control of IT, network, UPS and PDU systems. More features out of the box, with extensible root-level scripting access and custom development kit for specialized applications.

Full lifecycle remote management and best practices

Onboard storage accelerates initial network provisioning while out-of-band access enables remote maintenance and disaster recovery. Extend best practice management from the data center and NOC to remote sites, with per-port user & group AAA, access logs & audit trail.

Remote management that scales

Accelerate deployment, increase efficiency and reduce errors with Zero Touch Provisioning (ZTP) enabling automated provisioning and configuration of newly deployed Opengear appliances over the network, without manual interaction. Extend ACM5000 with Opengear Lighthouse central management to manage up to 5,000 remote installs.

Technical Specifications


Connectors
All models: 2, 3 or 4 RJ45 RS-232 serial ports (50 to 230,400bps), Cisco pinout
1 or 2 RJ45 10/100Base-T Ethernet ports
1 external USB 2.0 port. Host type A socket
Rack mount brackets 
ACM5002: 2 x RS-232 serial & 1 x Ethernet port
ACM5003: 3 x RS-232 serial & 1 x Ethernet port
ACM5004: 4 x RS-232 serial & 1 x Ethernet port
ACM5004-2: 4 x RS-232 serial & 2 x Ethernet & 2 x USB 2.0 ports
Cellular models:
(ACM5004-G/GV/GS-E, ACM5004-G/GV/GS-I) 
Internal 3G modem, Mini-SIM card slot
Dual cellular SMA antenna connectors - for diversity or GPS
1 x external cellular antenna. Optional second diversity or GPS antenna 
ACM5004-LR-E 4 serial Cisco Straight pinout, ext power, 1 Ethernet, 4G LTE Cellular, 4 DIO ports
ACM5004-LR-I 4 serial Cisco Straight pinout, ext power, 1 Ethernet, 4G LTE Cellular, 2 DIO and 2 output ports
Environmental models:
(ACM5002-E, ACM5003-M-F-E, ACM5004-G/GV/GS-E) 
8 way pluggable terminal block
4 TTL level digital I/O ports (DIO) 5V max @ 20mA (supports external water/smoke/motion dry contact sensors) 
Flash models:
(ACM5002-F, ACM5003-M-F-E, ACM5004-F) 
Internal 4GB USB flash memory
Modem model:
(ACM5003-M-F-E) 
Internal V.92 modem
1 x RJ11 modem phone socket 
Rugged models:
(ACM5004-2-I, ACM5004-G/GV/GS-I)
4 x selectable RS-232/422/485 serial ports
8 way pluggable terminal block with:
- 2 TTL level digital I/O ports (DIO) 5V DC max @ 20mA (supports external water/smoke/motion dry contact sensors)
- 2 High Voltage Digital Outputs (HVDO) 5-30V DC @ 100mA (drives relays, alarms, etc.)
DIN rail brackets
Power
All models: External power source +9V to 30V DC
Also supplied with 110-240V AC to 12V DC external power adapter (for operations up to 50ºC only)
-SDC option: + or - 36V to 72V DC external power 
Rugged models: Dual power inputs
External DC operation (+9V to +30V) on pluggable terminal block
Additional transient reverse voltage protection on external DC power 
Consumption: Less than 6W 
Dimensions and Weight

4 x 3.5 x 1 1/8 in - 12 oz
10.2 x 8.8 x 2.8cm - 340 gm 

Environmental
All models: Ambient operating temperature: 5°C to 50°C, 41°F to 122°F
Non-operating storage temp: -30°C to +60°C, -20°F to +140°F
Humidity: 5% to 90%
Internal temperature sensor 
Rugged models: Ambient operating temperature: -35°C to 74°C, -31°F to 165°F
Non-operating storage temp: -40°C to +85°C, -40°F to +185°F
Emissions

FCC Part 15 Subpart B Class A Radiated Emissions 30MHz – 1000MHz
ICES-003 Issue 4 February 2004 Class A Radiated Emissions 30MHz – 1000MHz
AS/NZS CISPR 22: 2004 Class A Radiated Emissions 30MHz – 1000MHz
EN55022: 1998 + A1: 2000 + A2: 2003 Class A Radiated Emissions 30MHz – 1000MHz 

Isolation

Serial Port: 4kV ESD protection on RS-232 and RS-422/485 transceivers
Ethernet Port: 1500V AC isolation shielded with shield connected to chassis ground for signal integrity and ESD protection 

Immunity

EN55024: 1998 +A1: 2001 +A2: 2003
IEC61000-4-2: 1995 ESD 8kV Air Discharge (Direct), 4kV Contact Discharge (Direct/Indirect)
IEC61000-4-3: 1995 Radiated Immunity 3.0V/m, 1KHz AM Sine Wave at 80%
IEC61000-4-4: 1995 EFT/Burst 1.0kV Power Lines, 0.5kV I/O Lines
IEC61000-4-5: 1995 Surge Immunity 1.0kV Common Mode, 1.0 kV Differential Mode
IEC61000-4-6: 1996 Conducted Immunity 3.0Vrms, 80% AM Modulated (1KHz) 
IEC61000-4-11: 1994 Voltage Dips and Interrupts (>95%,0.5 periods), (30%,25 periods), (>95%,250 periods)

MTBF

AC-DC (12V) adapter – 100,000 hours
(-48V – 12V) adapter – 90,000 hours
DC plant power - 120,000 hours 

Other Agency Approvals

CE, UL 1950, TUV, C-Tick, RoHS compliant, Security features to support NERC CIP standards, FIPS 140-2 Validated Module Certificate #1051

Memory & CPU

250Mhz ARM (Micrel KSZ8692)
64MB DDR 32-bit RAM, 16MB Embedded Flash and 4GB Internal USB Flash 

Operating System

Linux with source code access and Custom Development Kit (CDK)

Security & Authentication

IPSec & OpenVPN, SSL tunnels, Secure Shell (SSH V2), TACACS+, Kerberos, RADIUS and LDAP authentication, PAP/CHAP authentication (dial-up), Dial-back support, Local authentication, System event syslog, Authenticated NTP

Gateway Router

Stateful firewall, DHCP server, DDNS, Failover, Port forwarding, IP filtering with access control lists

Remote Management

HTTPS & SSH console, Nagios NSCA & NRPE, SNMP, TFTP & FTP server, Password access control, IP service port control, AJAX web terminal, Auto Response

Wireless Specifications - 3G-GSM/UMTS (ACM5004-G, ACM5004-G-E, ACM5004-G-I)
Air Interface: EDGE, GPRS, GSM, HSDPA, HSUPA
Quad-band for global connectivity; Supported networks include AT&T, T-Mobile (USA), Telstra & Optus (Australia); User provides SIM Card 
Frequency Bands: 850/900/1900/2100 MHz WCDMA Power class 3 (+24dBm)
850/900 MHz GSM/GPRS/EDGE GSM Power class 4/EDGE E2
1800/1900 MHz GSM/GPRS/EDGE GSM Power Class 1/EDGE E2
GPS/1575.42 MHz 
Data Services: 850/900/1900/2100 MHz WCDMA (HSDPA and HSPA) Downlink up to 7.2 Mbps, Uplink up to 5.76 Mbps
850/900/1800/1900 MHz GSM/GPRS/EDGE Downlink up to 236 Kbps Uplink up to 236 Kbps
Wireless Specifications - 3G-CDMA/EV-DO (ACM5004-GV, ACM5004-GS)
Air Interface: Dual Band
ACM5004-GV supports Verizon network (USA) 
ACM5004-GS supports Sprint network (USA) 
Frequency Bands: Dual Band
800MHz North American Cellular band
1900MHz North American PCS band 
Data Services: CDMA 1xEV-DO Revision A (IS-856-A) Forward link up to 3.1 Mbps, Reverse link 1.8 Mbps
CDMA 1xEV-DO Rel 0 (IS-856) Forward link up to 2.4 Mbps, Reverse link 153.6 Kbps
CDMA 1xRTT (IS-2000) Forward and reverse link speeds up to 153.6 Kbps 
Wireless Specifications – 4G LTE 800-2600 / HSPA+ (ACM5004-LR-E & ACM5004-LR-I)
Air Interface: LTE, HSPA+, EDGE, GPRS, GSM Supports most carriers EMEA, APAC, ANZ.
User provides SIM Card
Frequency Bands: Dual Band
LTE800/900/1800/2100/2600 MHz
WCDMA 900/2100 MHz
EDGE/GPRS/GSM 900/1800/1900 MHz
Data Services: Transfer rate (peak): Upload 50Mbps, Download 100 Mbps
Cellular Certification

PTCRB, NAPRD.03, R&TTE, EN 301 511, A-Tick (GSM/UMTS)
CDG TIA/EIA-690, CDG TIA/EIA-98-E (CDMA/EV-DO) 

Ordering Information


Custom product variants available, please contact sales for details.

ACM5000 Family
Description: 
2 serial Cisco Straight pinout, ext power, 1 Ethernet, 4GB flash, 4 DIO ports
Part Number: 
ACM5002-F-E
Price: 
$350
Description: 
3 serial Cisco Straight pinout, ext power, 1 Ethernet, 4GB flash, v.92 modem, 4 DIO ports
Part Number: 
ACM5003-M-F-E
Price: 
$550
Description: 
4 serial Cisco Straight pinout, ext power, 1 Ethernet, 4GB flash, 4 DIO ports
Part Number: 
ACM5004-F-E
Price: 
$410
Description: 
4 serial Cisco Straight pinout, ext power, 2 Ethernet, 2 DIO and 2 output ports
Part Number: 
ACM5004-2-I
Price: 
$525
Description: 
4 serial Cisco Straight pinout, ext power, 1 Ethernet, 3G cellular, 4 DIO ports
Part Number: 
ACM5004-G-E
Price: 
$700
Description: 
4 serial Cisco Straight pinout, ext power, 1 Ethernet, 3G cellular, 2 DIO and 2 output ports
Part Number: 
ACM5004-G-I
Price: 
$725
Description: 
4 serial Cisco Straight pinout, ext power, 1 Ethernet, Sprint 3G cellular, 4 DIO ports
Part Number: 
ACM5004-GS-E
Price: 
$700
Description: 
4 serial Cisco Straight pinout, ext power, 1 Ethernet, Sprint 3G cellular, 2 DIO and 2 output ports
Part Number: 
ACM5004-GS-I
Price: 
$725
Description: 
4 serial Cisco Straight pinout, ext power, 1 Ethernet, Verizon 3G cellular, 4 DIO ports
Part Number: 
ACM5004-GV-E
Price: 
$700
Description: 
4 serial Cisco Straight pinout, ext power, 1 Ethernet, Verizon 3G cellular, 2 DIO and 2 output ports
Part Number: 
ACM5004-GV-I
Price: 
$725
Environmental Accessories
Description: 
Environmental Monitoring Device for Cisco Straight serial pinout
Part Number: 
EMD5000-02
Price: 
$215
Description: 
Smoke detector/alarm (220V AC, IEC C-13)
Part Number: 
EMD5779
Price: 
$142
Description: 
Smoke detector/alarm (110V AC, NEMA 5-15)
Part Number: 
EMD5890
Price: 
$142
Description: 
Vibration sensor
Part Number: 
EMD5782
Price: 
$43
Description: 
Door contact sensor
Part Number: 
EMD5781
Price: 
$11
Description: 
Water leak detector
Part Number: 
EMD5780
Price: 
$142
Cellular Accessories
Description: 
4G, 3G 7-band antenna
Part Number: 
569017
Price: 
$22
Description: 
Dual SMA male coaxial cable
Part Number: 
449041
Price: 
$22
Description: 
GPS passive antenna
Part Number: 
569008
Price: 
$39
Power Accessories
Description: 
ACM5000/ACM5500 external DC-DC power converter
Part Number: 
SDC48-12V
Price: 
$70
Description: 
ACM5000/ACM5500 external C13/C14 power adapter
Part Number: 
450030
Price: 
$49
Adapters and Mounting Accessories
Description: 
DB9F to RJ45 straight serial adapter
Part Number: 
319014
Price: 
$7
Description: 
DB9F to RJ45 crossover serial adapter
Part Number: 
319015
Price: 
$7
Description: 
DB9M to RJ45 straight serial adapter
Part Number: 
319016
Price: 
$7
Description: 
ACM5000/ACM5500 DIN rail mount kit
Part Number: 
590012
Price: 
$28
Warranty and Support
Description: 
Standard warranty cover
Part Number: 
4-year, Pre-Paid
Price: 
Included
Description: 
Extended warranty cover
Part Number: 
1-year, Pre-Paid
Price: 
12.5% pa