Support - Opengear

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Opengear Support.

Built-in protection and SLA-backed expertise for critical infrastructure — on the first day, the worst day, and every day.

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Resilience that goes beyond redundancy.

Redundancy helps, but it isn’t enough. Modern networks require continuous access, intelligent automation, and expert support designed into daily operations.


Opengear support is required with every hardware purchase, ensuring teams can monitor, manage, and recover infrastructure under any conditions.

Peace of mind in every plan.

Every Opengear support plan includes core protections designed for critical infrastructure environments.

SLA-backed response

Guaranteed response times so issues are addressed quickly and predictably when timing matters.

Advanced hardware replacement

Replacement hardware ships before return to minimize downtime and operational disruption.

Global access to support

Portal, email, and phone support available across regions, aligned to how distributed teams operate.

Deep out-of-band expertise

Support specialists who understand console servers, out-of-band access, and resilient network operations.

Lifecycle-aligned coverage

Support terms designed to align with the full lifecycle of Opengear hardware, simplifying renewals and planning.

Support is part of the plan.

Every Opengear deployment requires integrated support. It’s designed to work together as a single operational system.


Support is not optional. It is part of how resilience is delivered.

Foundation Support

Day-to-day assurance for operational environments.

  • 8×5 regional support with SLA-backed response times
  • 5-year warranty + advanced RMA included
  • Live phone, portal, and scheduled support calls
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Premium Support

Enhanced coverage for complex and global environments.

  • Everything in Foundation, plus:
  • 24/7 worldwide support
  • Priority escalation to senior engineering (Tier 2/3)
  • Dedicated advocate + 60 hours pro services (1,000+ devices)
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FOUNDATION PREMIUM
Support 8×5 Weekdays in Every Region All day, every day Worldwide
Terms 1, 3, 5, or 7 years 1, 3, 5, or 7 years
5-Year Warranty (Included) ✓ ✓
Advanced RMA (ship before return) ✓ ✓
SLA-Backed Response Time ✓ ✓
Response Time Superiority ✓ ✓
Deep Out-of-Band (OOB) Expertise ✓ ✓
Global Portal/Email Support ✓ ✓
Live Global Phone Support ✓ ✓
Scheduled Support Calls ✓ ✓
Priority Escalation to Tier 2/3 ✓
Senior Engineering Support ✓
Dedicated Advocate (1000+ devices) ✓
60 Hours Annual Pro Services (1000+ devices) ✓

Support that works as part of the system.

  • Access is delivered through purpose-built hardware.
  • Control comes from centralized software.
  • Confidence comes from expert support.


All built into the Opengear Platform.

Explore the Opengear Platform

Questions? Answers.

Clear answers to common questions about Opengear Resilience Support.

Every Opengear deployment includes integrated support with SLA-backed response times, advanced hardware replacement, and access to specialists who understand critical infrastructure environments.
Yes. Support is a required part of the Opengear platform to ensure consistent access, control, and operational confidence across the full lifecycle of your deployment.

Foundation Support provides regional coverage and day-to-day assurance for operational environments.


Premium Support adds 24×7 worldwide availability, priority escalation, senior engineering expertise, and additional services for complex or global deployments.

Yes. All Opengear hardware includes a 5-year hardware warranty, aligned with the support term to simplify lifecycle planning.
If hardware replacement is required, Opengear ships replacement hardware before the original unit is returned, minimizing downtime and operational disruption.

24×7 worldwide support is available with Premium Support. Foundation Support provides regional coverage during business hours.

Premium Support includes priority escalation to Tier 2 and Tier 3 support, access to senior engineering specialists, and 24×7 worldwide availability.


For deployments with 1,000 or more devices, Premium Support also provides a dedicated advocate and 60 hours of annual professional services.

Priority escalation ensures faster access to advanced technical resources, including Tier 2 and Tier 3 specialists, when issues require deeper expertise.
Senior engineering support provides access to highly experienced engineers who can assist with complex configurations, advanced troubleshooting, and architectural guidance.

For large deployments, a dedicated advocate serves as a consistent point of contact who understands your environment and helps coordinate support, escalation, and ongoing guidance.

Annual professional services hours can be used for activities such as deployment planning, configuration guidance, optimization, and best-practice reviews.

Yes. Opengear support is designed for distributed environments, with portal, email, and phone access available across regions.

Support is one of three integrated components of the Opengear Platform, alongside purpose-built hardware and centralized software, designed to work together as a system.

SOC 2 Type II and ISO 27001 documentation is available through Vanta.

Ready to build resilience into your network?

Talk with an Opengear expert about the right level of support for your environment.

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