In network management, complexity is often treated like a badge of honor. Multilayered support tiers. Bloated service matrices. Quotes that read like tax code. For years, complexity masqueraded as sophistication.
But here’s the truth: complexity gets in the way. It slows teams down. It buries value under jargon. And it puts uptime at risk.
At Opengear, we’ve built our business around a different principle: make resilience simple.
Simplicity Isn’t Basic. It’s Powerful.
Simplicity doesn’t mean doing less. It means doing things better—with more clarity, more control, and more confidence. It means designing every product, every service, and every customer experience to be understood at a glance and trusted at scale.
From purchase to deployment to ongoing support, we’ve made sure Opengear works the way our customers work: fast, lean, and predictable.
Resilience Built for What Networks Need Today
Opengear’s heritage is in hardware— and that legacy still drives how we think about reliability and performance. But today’s networks demand more than solid boxes. They require integrated systems that keep up with distributed infrastructure and increasing complexity.
So we expanded the model. Not by adding layers, but by connecting the pieces. Hardware, software, and services — working together, by design.
We simplified pricing. Standardized SKUs. Built support directly into every deployment. One rackmount unit comes with a five-year support package, full stop. Whether it’s 16 ports or 48, cellular or not — same coverage, same predictability.
When Complexity Slows You Down, Risk Speeds Up
If you’ve ever looked at a competitor’s quote and seen 20 line items where there should be three, you know exactly what I mean. And when you’re managing thousands of endpoints across hundreds of sites, that kind of complexity does more than slow you down — it puts resilience at risk.
Our model solves for that. With Foundation Support aligned to our base warranty, we’ve embedded SLAs, reduced response times, and delivered full lifecycle assurance with no surprises. It’s support that’s transparent and ready when you need it.
And for our partners, that means faster quotes, fewer approval loops, and more confidence at every stage.
Software, Hardware, and Support, Built to Work Together
A big part of this strategy is Lighthouse, our centralized management platform. Whether you’re running five devices or five thousand, Lighthouse gives you visibility and control from a single pane of glass. It’s the hub of the Opengear Network Resilience Platform, and it’s how we help our customers simplify the work of provisioning, monitoring, and remediating their distributed infrastructure.
The way we see it, resilience is a system. So we’re making sure that system is simple to adopt, simple to support, and simple to scale.
The Anti-DMV of Support
Last year, we ran an ad comparing bad network support to a trip to the DMV. It resonated because everyone’s been there: long waits, confusing steps, no clear resolution.
That’s the experience we set out to change.
We’ve evolved our support model with clear SLAs, faster response times, and a real person on the line—every time. If day one runs smoothly and day 500 does too, that’s the standard we hold ourselves to.
Because when resilience is simple, every day gets easier—and that’s exactly the outcome we’re here to deliver.
Why It Matters
We’re not chasing simplicity because it looks good on a slide. We’re doing it because our customers and partners need it. They’re under pressure to move faster, troubleshoot less, and scale smarter. They can’t afford the chaos that complexity creates.
By delivering a platform that’s easy to quote, easy to deploy, and easy to support, we’re giving them more than a tool. We’re giving them peace of mind.
And in a market full of outages, that might be the most valuable thing we can offer.
Resilient networks start with Opengear. And resilience starts with simplicity.
Learn more about Opengear’s support solutions.
