We understand that your technology infrastructure represents a significant investment, and decisions about product lifecycles are never taken lightly. When we transition products to End of Sale (EOS) or End of Support (EOSupport) status, it is the result of careful consideration, balancing the needs of your infrastructure with changes to the supply chain, and the new innovations that allow us to serve you better.
At Opengear, our commitment to you doesn’t end when a product does. We work closely with our customers to ensure that every transition is a smooth one, providing clear guidance toward next-generation solutions purpose-built to protect your investment, extend the value of your infrastructure, and position your operations for long-term success.
Lifecycle Definitions
End of Sale Announcement (EOS Announcement): The End of Sale announcement begins the process of the product’s end of sale. This announcement provides a list of product SKUs that are applicable, relevant replacement products, and the dates that the product will enter Last Time Buy and End of Support status.
Last Time Buy (LTB): The Last Time Buy date marks the last day a product is available for purchase from Opengear. While the product will no longer be sold after this date, we remain committed to supporting customers who have invested in it. Opengear will continue to address critical security vulnerabilities for products under warranty until the End of Support date, or until all product support contracts have been fulfilled, whichever comes later. This includes remote unauthenticated privilege escalations, critical Common Vulnerabilities and Exposures (CVEs), critical information leaks, and remote code execution vulnerabilities
End of Support (EOSupport): The End of Support date marks the final date on which Opengear provides ordinary support for a product. After this date, software updates and security patches will no longer be provided. Customers who have purchased extended support will continue to receive coverage in accordance with the terms of that agreement.
Key Timelines
Our standard End of Sale/End of Support policy is structured around three clear milestones, giving you ample time to plan your transition:
- End of Sale Announcement (EOS Announcement): Begins the EOS process. The announcement is to be posted on the website and notifications to customers begin.
- Last Time Buy (LTB): Approximately six months after the EOS Announcement, this is the final date on which the product can be purchased.
- End of Support Date (EOSupport): Five years after the Last Time Buy Date, or upon expiry of any active support agreement, whichever comes later.
These timelines are designed to align with established industry standards across networking and IT infrastructure management, ensuring you have the time and support needed to transition with confidence.
Opengear Warranty
All Opengear branded appliances come with a 5-year standard warranty that includes software updates and hardware replacement while under warranty.
Purchasing or renewing a support agreement will allow a customer to receive technical support, software updates, and advanced hardware replacement while under the agreement.
To purchase or renew a support agreement, please contact Opengear sales.
Standard Terms and Conditions apply.
For products purchased before June 30, 2025, please see the previous Opengear Product Warranty.
Hardware Lifecycle
Below are PRODUCTS with End of Sale announcements and the associated REPLACEMENT products. The appended EoL Notice provides details associated with transitions to replacement products. If you’d like more information please contact Opengear sales or support.
| Part # | End of Sale | End of Support | Replacement Product | Note | |
|---|---|---|---|---|---|
| OM1200 | OM1204 OM1204-LSP OM1208 OM1208-LSP OM1204-4E OM1204-4E-LSP OM1208-8E OM1208-8E-LSP |
31 Mar 2026 | 31 Mar 2031 | Opengear CM8004 Opengear CM8004-LSP Opengear CM8008 Opengear CM8008-LSP Opengear OM1304-4E Opengear OM1304-4E-LSP Opengear OM1308-8E Opengear OM1308-8E-LSP |
EoS Notice |
| IM7200 | All SKUs in family | 31 Dec 2024 | 31 Dec 2030 | CM8100-10G Family | EoL Notice |
| CM7100 | All SKUs in family | 31 Dec 2024 | 31 Dec 2030 | CM8100 Family | EoL Notice |
| Lighthouse Appliances | OGLH-1000 OGLH-5000 |
31 Jan 2017 | 31 Jan 2021 | Lighthouse Software | EoL Notice |
| ACM7004-2-Lx | ACM7004-2-LA ACM7004-2-LR ACM7004-2-LV |
31 Mar 2017 | 30 Jun 2021 | ACM7004-2-L | EoL Notice |
| ACM5000 | ACM5004-LR-E ACM5004-LR-I ACM5004-2-I ACM5004-F-E ACM5002-F-E ACM5003-M-F-E |
1 Dec 2016 | 1 Jan 2021 | ACM7000 Family | EoL Notice |
| ACM5500 | ACM5504-5-LR-I ACM5508-2-LR-I ACM5508-2-M ACM5508-2-I |
1 Dec 2016 | 1 Jan 2021 | ACM7000 Family | EoL Notice |
| IM4200 | IM4208-2-DAC-X0 IM4208-2-DAC-X2 IM4208-2-DDC-X0 IM4208-2-DDC-X2 IM4248-2-DAC-X0 IM4248-2-DAC-X2 IM4248-2-DDC-X0 IM4248-2-DDC-X2 |
1 Dec 2016 | 31 Aug 2020 | IM7200 | EoL Notice |
| ACM5004-G | ACM5004-GS-E ACM5004-GS-I ACM5004-GV-E ACM5004-GV-I |
1 Sept 2016 | 31 Aug 2020 | ACM7004 | EoL Notice |
| ACM5500 | ACM5504-5-GS-I ACM5504-5-GV-I ACM5504-5-LS-I ACM5504-5-LV-I ACM5504-5-GV-W-I ACM5508-2 ACM5508-2-LV-I ACM5508-2-LS-I |
1 Sept 2016 | 31 Aug 2020 | ACM7004 | EoL Notice |
| IM4200 Variants | IM42XX-X1 IM4216 IM4232 |
1 Sept 2016 | 31 Aug 2020 | IM7200 | EoL Notice |
| IM7200-LV Infrastructure Manager | IM7200-LV | 22 July 2016 | 31 July 2020 | IM7200-LMV | EoL Notice |
| IM7200-LC Infrastructure Manager | IM7200-LC | 24 May 2016 | 30 May 2020 | IM7200-LMCB (Bell) IM7200-LMCR (Rogers) IM7200-LMCT (Telus) |
EoL Notice |
| IM4216-34 Infrastructure Manager | IM4216-34 | 27 May 2016 | 30 May 2020 | Contact Sales | EoL Notice |
| ACM550X-LA-I (AT&T) | ACM5504-5-LA-I ACM5508-2-LA-I ACM5504-5-LC-I ACM5508-2-LC-I |
24 May 2016 | 30 May 2020 | ACM7004-5-LMA ACM7008-2-LMA |
EoL Notice |
| ACM550X-LC-I (Canada) | ACM5504-5-LC-I ACM5508-2-LC-I |
24 May 2016 | 30 May 2020 | ACM7004-5-LMCR (Rogers) ACM7004-5-LMCT (Telus) ACM7008-2-LMCR (Rogers) ACM7008-2-LMCT (Telus) |
EoL Notice |
| IM7200-LA Infrastructure Manager | IM7200-LA | 13 May 2016 | 30 Nov 2020 | IM7200-LMA | EoL Notice |
| ACM5504-5-G-I Management Gateway | ACM5504-5-G-I | 30 Nov 2015 | 29 Nov 2019 | ACM5504-5-Lx-I | EoL Notice |
| ACM5004-G-x Management Gateway | ACM5004-G-x | 30 Nov 2015 | 29 Nov 2019 | ACM7004-2-Lx Resilience Gateway | EoL Notice |
| IM4200 Infrastructure Manager | IM42xx-2-DxC-X2-G | 30 Nov 2015 | 29 Nov 2019 | IM72xx-2-DxC-Lx Infrastructure Manager | EoL Notice |
| ACM5504-5-G-W-I Management Gateway | ACM5504-5-G-W-I | 30 Nov 2015 | 29 Nov 2019 | n/a | EoL Notice |
| ACM5504-2-P Management Gateway | ACM5504-2-P | 31 July 2015 | 31 July 2019 | n/a | EoL Notice |
| SD4000 Device Server | SD4001, SD4002 | 31 Mar 2015 | 31 Mar 2019 | ACM5000 Remote Site Manager | EoL Notice |
| CM4100 Console Server | CM41XX-SAC | 31 Mar 2015 | 31 Mar 2019 | CM7100 Console Server | EoL Notice |
| CMS6100 | CMS6100-SAC | 30 Apr 2013 | 30 Apr 2014 | Opengear Lighthouse | EoL Notice |
| VCMS | VCMS | 01 Mar 2013 | 01 Mar 2014 | Opengear Lighthouse VM | EoL Notice |
| IP-KVM KVM over IP | IP-KVM | 28 Feb 2013 | 28 Feb 2014 | n/a | EoL Notice |
| PortShare for Windows | n/a | 28 Feb 2013 | 28 Feb 2014 | Eltima SEC | EoL Notice |
| IM4004-5 Gateway | IM4004-5 | 30 Sept 2012 | 30 Sept 2016 | ACM5504-5-G-I Management Gateway | EoL Notice |
| CM4008 Console Server | CM4008 | 13 July 2012 | 13 July 2016 | ACM5508-2 Management Gateway | EoL Notice |
| KCS6000 KVM Console | KCS6104, KCS6116 | 30 Apr 2012 | 30 Apr 2016 | CM7100 Console Server | EoL Notice |
| IM4216-25 Console Server | IM4216-25-x | 24 Aug 2011 | 24 Aug 2015 | IM4216-34-x | EoL Notice |
| CM4001 Console Server | CM4001 | 24 Aug 2011 | 24 Aug 2015 | SD4002 Device Server | EoL Notice |
| SD4008 Device Server | SD4008 | 24 Aug 2011 | 24 Aug 2015 | ACM5508-2-I Management Gateway | EoL Notice |
| IMG4004-5 Management Gateway | IMG4004-5 | 24 Aug 2011 | 24 Aug 2015 | ACM5504-5-G-I Management Gateway | EoL Notice |
| IM4200-00/01-02 Console Server | IM4200-00/01/02 | 10 Feb 2011 | 10 Feb 2015 | IM4200-X0/X1/X2 | EoL Notice |
| ACM5004-2-T Industrial | ACM5004-2-T | 10 Feb 2011 | 10 Feb 2015 | ACM5004-2-I | EoL Notice |
Hardware Revisions
Below are Product Revisions. The appended Revision Notice details feature changes associated with the revision. If you’d like more information please contact our support team.
| Old Part / Rev # | Old Part Sales End | Old Part Support Ends | New Part / Rev # | Note | |
|---|---|---|---|---|---|
| IM7200 Infrastructure Manager | IM7200 Rev 06 | N/A | N/A | N/A | IM7200 Revision |
| ACM5000 Remote Site Manager | ACM5000 Rev 01 | 22 Jul 2014 | 22 Jul 2018 | ACM5000 Rev 02 | ACM5000 Revision Notice |
| SD4001 Device Server | SD4001 | 31 May 2012 | 31 May 2016 | SD4001 Rev 01 | SD4001 Revision Notice |
Software End of Support
Below are software that Opengear have discontinued support. If you’d like more information please contact our support team.
| Software | OS | End Of Support Date | Announcement |
|---|---|---|---|
| PortShare | Linux and Windows | 01 Dec 2017 | EOL Notice |
| SDT Connector | Linux, Windows, Mac OSX | 15 July 2021 | EOL Notice |
| Lighthouse 4 | uClinux based | 31 Dec 2018 | EOL Notice |
| Lighthouse (Standard) | uClinux based | 30 June 2021 | EOS Notice |
Software Subscriptions End of Sale
Below are the Opengear software subscriptions that have reached End of Sale. If you’d like more information please contact our support team.
| Software Subscriptions | End Of Sale Date | Announcement |
|---|---|---|
| Lighthouse Enterprise | TBD | EOS Notice |
| Lighthouse Enterprise Automation Edition | 30 Jun 2025 | EOS Notice |
- Support continues to be available for product under an active license.
- Additional guidance can be found on Opengear’s website or provided from Opengear sales or support.
- Lighthouse Software
- Opengear Customer Portal